Terms of Service.

By using Vital Plus you agree to these terms. They describe what we promise to deliver, what we ask of you in return, and what happens if either side falls short. Take a few minutes to read them — we tried to keep them human and free of legalese.

01 · AcceptanceThe agreement

These Terms of Service ("Terms") form a binding contract between you ("you", "the Client") and Kristian Petrov, an individual based in Bulgaria trading as "Vital Plus" ("we", "us"), whenever you access or use www.vitalpluss.com, the member portal, or any related service. If you don't agree, please don't use the service.

Vital Plus is operated by Kristian Petrov, an individual based in Bulgaria. Contact: vitalplus@vitalpluss.com, tel. +359 897 395 169. All payments are handled by Paddle as merchant of record (see Billing below).

02 · ServiceWhat we provide

Vital Plus is a personalised nutrition and performance coaching service. Depending on your tier, the service may include:

• Custom macros and calorie targets
• Weekly or monthly meal plans
• Access to our recipe library
• Habit tracking and progress dashboards
• Coach reviews, video replies, and direct messaging
• Body composition tracking and lab/DXA reviews
• Scheduled 1:1 video calls

The exact mix depends on the tier you subscribe to (Essential, Signature, or Atelier). Tier details are listed on the pricing page.

03 · AccountYour account

• You must be at least 18 years old to register
• You must provide accurate information and keep it current
• You're responsible for keeping your password confidential
• You're responsible for all activity that happens under your account
• One person, one account — don't share login credentials
• Tell us immediately if you suspect unauthorised access

04 · BillingSubscription & billing

Pricing

Current prices are shown on the pricing page in Euros (€). Applicable sales tax (VAT) is calculated by our payment processor Paddle at checkout based on your billing address and shown before you pay. You will not be charged more than the total amount displayed at checkout.

Merchant of Record

By subscribing you also agree to Paddle's Checkout Terms of Use and Paddle's Privacy Notice.

Billing cycle

You choose monthly or annual billing at sign-up. Annual subscriptions are charged once per year at the annual rate shown at checkout, which may be discounted versus paying monthly (the discount varies by tier). Monthly subscriptions are charged on the same calendar day each month. The exact next-charge date is shown on your checkout receipt and inside the member portal.

Auto-renewal

Your subscription renews automatically at the end of each billing period using the payment method on file, until you cancel. You will receive an email receipt for every renewal. You can cancel before the renewal date to stop further charges — see Cancellation. If you cancel mid-period, you keep access until the end of the paid period.

Payment methods

We accept: credit and debit cards (Visa, Mastercard, American Express, Maestro), Apple Pay, Google Pay, and Revolut Pay — subject to your device and region. Which methods appear on the checkout is determined by Paddle based on your location and device.

Currency & conversion

Prices are quoted in Euros (€). If your card is issued in a different currency, your bank may convert the amount at their exchange rate. We do not control or profit from that conversion.

Failed payments

If a scheduled renewal payment fails, Paddle will retry automatically up to 4 times over the following 7 days. You will receive an email each time. If all retries fail, your subscription is paused — your access is suspended until payment succeeds or you update your payment method via the link included in the failed-payment email.

05 · FlexibilityCancellation & pause

• Cancel anytime — log in, go to Settings → Subscription → Cancel. Access continues until the end of your current billing period.
• Pause anytime — up to 60 days per year. Travel, illness, life. Billing pauses with it.
• Switch tiers — upgrade or downgrade prorated to the day. No lock-ins.

06 · RefundsRefund policy

Full refund policy lives on a dedicated page: refund.html. The short version:

• 30-day money back — full refund if you cancel within 30 days of first paid signup, for any reason
• After 30 days, refunds are prorated for the unused portion of the current period at our discretion

07 · ImportantMedical disclaimer

• Always consult your doctor before starting any new diet, supplement, or exercise programme — especially if you are pregnant, breastfeeding, have a medical condition, or are taking medication
• Disclose any allergies, medical conditions, or dietary restrictions when you onboard. We adapt plans as much as possible but cannot substitute for clinical care
• Stop and seek medical attention immediately if you experience any adverse reaction
• Results vary. We do not guarantee any specific outcome (weight loss, muscle gain, body fat reduction, etc.)

08 · ConductAcceptable use

When using Vital Plus, you agree not to:

• Resell, redistribute, or share our content with non-members
• Scrape, copy, or reverse-engineer any part of the service
• Use the service for any illegal purpose
• Harass, abuse, or impersonate coaches or other members
• Upload viruses, malware, or any harmful code
• Attempt to gain unauthorised access to any account or system
• Use automated tools (bots, crawlers) without our written permission

Violation may result in immediate account suspension or termination without refund.

09 · Your dataYour content

You keep ownership of anything you upload (photos, check-in notes, messages to coaches). By uploading, you grant us a limited licence to store, display, and process it solely for the purpose of delivering the service to you.

We do not sell, license, or share your content with third parties beyond what's required to run the service (see Privacy Policy).

10 · IPOur content

The Vital Plus brand, logo, website, app design, recipes, meal plans, written guides, video lessons, and any coaching materials are our intellectual property (or used under licence). You receive a personal, non-transferable, revocable licence to use them while your subscription is active, for your own personal non-commercial use only.

You may not:

• Repost our recipes or meal plans publicly without attribution and our written consent
• Use any of our materials for commercial purposes
• Create derivative works without permission

11 · LimitsLiability

To the maximum extent permitted by law:

• Vital Plus is provided "as is" without warranties beyond those required by Bulgarian and EU consumer law
• We are not liable for any indirect, incidental, special, or consequential damages
• Our total liability for any claim is limited to the amount you paid us in the 12 months preceding the claim

Nothing in these Terms limits our liability for fraud, gross negligence, death, or personal injury caused by our negligence, or any liability that cannot be excluded under applicable law.

12 · EndingTermination

You can terminate at any time by cancelling your subscription (see Cancellation above) and emailing us to request account deletion.

We may suspend or terminate your access if you breach these Terms materially, repeatedly, or where required by law. If we terminate for breach, no refund is owed.

13 · UpdatesChanges to these Terms

We may update these Terms occasionally. We'll email active members at least 14 days before material changes take effect. Continued use of the service after the effective date means you accept the new Terms. If you don't agree, you can cancel and request a prorated refund for the remaining period.

14 · JurisdictionGoverning law

These Terms are governed by the laws of the Republic of Bulgaria, without regard to its conflict of laws principles. Any dispute will be resolved by the competent courts of Sofia, Bulgaria, except where mandatory EU consumer-protection law allows you to choose your local court.

Nothing in these Terms removes your statutory rights under EU consumer law.

15 · Reach usContact

• Email: vitalplus@vitalpluss.com
• Legal address: Велинград, Bulgaria