Refund Policy.

We built Vital Plus to earn its keep every single month. If we aren't right for you — for any reason — we don't want your money. The policy below is generous on purpose. Here are the specifics.

Vital Plus is a digital subscription service (no physical goods are shipped) operated by Kristian Petrov, an individual based in Bulgaria. All payments are processed by Paddle as merchant of record, and refunds are issued through Paddle to your original payment method.

01 · Our promiseThree guarantees

All charges and refunds are processed by Paddle.com Market Ltd — our authorised Merchant of Record. Refunds go back to the original payment method within 5–10 business days after we process them. You'll see the refund on the same card statement showing the original charge, labelled "PADDLE.NET* VITAL PLUS" or similar.

02 · 30 days30-day money back

If you cancel within 30 calendar days of your first paid subscription, we refund you in full — no questions asked, no reason required.

• Applies to your first paid month (or first annual payment) only
• You can use the service freely during those 30 days — book your intake call, access recipes, message coaches, log meals — and still claim the refund
• The 30 days start at midnight after your first successful payment, in your local time zone
• To claim: email vitalplus@vitalpluss.com with subject "Refund" — that's it

03 · After 30 daysBeyond the guarantee window

After day 30, monthly subscriptions don't offer a default refund — you simply cancel and access continues until the end of the current paid period. No further charges.

However, we'll consider prorated refunds at our discretion if you have a genuine reason — illness, financial hardship, dissatisfaction we couldn't resolve through coaching adjustments. Just ask. We're human.

04 · AnnualAnnual subscriptions

• The 30-day money-back guarantee applies to annual plans too — full refund within 30 days of payment
• After 30 days, you can cancel auto-renewal at any time, and your access continues until the end of the paid year
• If you cancel an annual plan after 30 days, we may refund the unused portion at our discretion, less a 15% admin fee to cover transaction costs
• Annual plans are not refundable if you've used the service for more than 6 months of the annual period

05 · PausePause your subscription

Life happens. Travel, illness, work, a baby, an injury — you shouldn't pay for coaching you can't use.

• Pause up to 60 days per calendar year in increments of 7 days or more
• Billing pauses with your subscription — you're not charged during the pause
• Your data (check-ins, meal plans, messages, photos) is preserved
• Resume anytime — just log in and click "Resume"
• Coaches are notified so they know to expect you back

06 · SwitchSwitch tiers

Need more or less coaching this month? Switch freely.

• Upgrade (e.g. Essential → Signature): change takes effect immediately, we charge the prorated difference
• Downgrade (e.g. Atelier → Essential): change takes effect at the start of your next billing period; the unused difference becomes credit toward future payments
• No fees, no commitment to stay at the new tier

07 · ProcessHow to request a refund

Two options. Both are fast — no forms, no phone calls, no back-and-forth.

Option 1 — from your account (fastest)

1. Log in to the member portal
2. Go to Settings → Subscription → Cancel & Refund
3. Click Confirm. We process automatically if you're inside the 30-day window.

Option 2 — email us

1. Email vitalplus@vitalpluss.com with the subject "Refund"
2. Include the email address you used to subscribe (so we can look up the transaction)
3. Optionally include the Paddle transaction ID from your receipt (starts with txn_) — this speeds things up
4. That's it. We don't ask why, but we'd love to hear feedback if you want to share

All refunds are processed via Paddle, our Merchant of Record. We initiate the refund on our end; Paddle then returns the funds to the original payment method.

08 · TimingProcessing time

• We initiate the refund with Paddle within 2 business days of your request (usually the same day)
• Paddle processes the refund within 1–3 business days after we initiate it
• Refunds appear on your card or bank statement within 5–10 business days after Paddle processes them — the exact timing depends on your bank
• Refunds go back to the original payment method (card, Apple Pay, or Google Pay used at checkout). We can't redirect to another card, bank account, or payment method — a limitation of card-scheme rules.
• If your original card has expired or been cancelled, Paddle will still send the funds back to the issuing bank, which typically credits your new card automatically. Contact your bank if you don't see it after 14 days.

All refunds include any VAT/sales tax originally charged — you receive the exact same amount you paid, in the same currency.

09 · ExceptionsWhat's not refundable

• Subscriptions terminated by us due to a material breach of the Terms of Service
• Annual plans where you've used the service for more than 6 months of the year
• Custom one-off coaching engagements (Atelier 1:1 deep-dive sessions) once delivered
• Third-party products purchased through partner links (supplements, lab tests, etc.) — refunds go through the partner directly

10 · ChargebacksAbout chargebacks

If you have any issue with a payment, please email us first. We are almost always faster and more helpful than a bank dispute — most issues are resolved within a single email.

Filing a chargeback with your bank without contacting us first will:

• Trigger an immediate account suspension while Paddle investigates on our behalf
• Result in loss of access to the service, including your logs, plans, and history
• Incur a €25 administrative fee if Paddle finds the dispute unfounded, deducted from any future refund owed

Contact us first — email vitalplus@vitalpluss.com. If your issue really is a fraudulent charge (i.e. you never subscribed), tell us and we'll refund immediately and investigate — no penalty applies.

11 · EU rightsYour statutory rights

Under the EU Consumer Rights Directive (2011/83/EU), you have a 14-day right of withdrawal for distance-sold services. By signing up and starting to use Vital Plus, you confirm:

• You request the service to begin immediately (within the 14-day withdrawal period)
• You acknowledge that if you withdraw before the 14 days end, you'll pay for the portion of service already delivered (if any) — though in practice, our 30-day money-back guarantee waives this

Nothing in this policy removes your statutory rights under Bulgarian or EU consumer law.

12 · HelpContact

• Refund requests: vitalplus@vitalpluss.com
• General questions: contact.html
• Privacy/data: vitalplus@vitalpluss.com